Privacy Policy

1. Who We Are

Trinity Gallery (“Trinity Gallery”, “we”, “us”, or “our”) operates the bridal atelier located at 15 Stamford Road, #01-67/68 Capitol Piazza, Singapore 178906. This Privacy Policy explains how we collect, use, disclose, and protect personal data you share with us when you submit an enquiry, book an appointment, or otherwise contact us.

2. What We Collect

When you submit an enquiry or contact us, we may collect the following personal data:

• Your name
• Email address
• Phone number (including WhatsApp)
• The content of your message or enquiry
• Any wedding or appointment preferences you share with us

We collect only information that you voluntarily provide. We do not collect payment information directly — any purchase transactions are handled through separate, secure processes at the point of sale.

3. Why We Collect It

We use your personal data solely to:

• Respond to your enquiry or appointment request
• Arrange and manage private bridal consultations
• Follow up on ongoing orders or alterations (where applicable)
• Send you information you have specifically requested

We do not use your data for unsolicited marketing, and we do not sell or share your personal data with third parties for their marketing purposes.

4. Legal Basis and Consent

By submitting an enquiry or contacting us, you consent to the collection and use of your personal data as described in this policy. Where we rely on your consent, you may withdraw it at any time by contacting us. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. How We Protect Your Data

We handle all enquiry data with care and treat it as confidential business information. Access to personal data is limited to team members who require it to respond to your enquiry or manage your appointment. We do not store personal data in insecure systems, and we take reasonable precautions to guard against unauthorised access, disclosure, or misuse.

6. Retention

We retain personal data for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data for consultations that do not proceed to an order is typically retained for up to twelve months, after which it is deleted or anonymised. Data relating to completed orders is retained in accordance with our record-keeping obligations.

7. Disclosure to Third Parties

We do not sell, rent, or trade your personal data. We may share data with trusted service providers who assist us in operating our business (for example, email or messaging platforms) — these providers are bound by confidentiality obligations and are not permitted to use your data for any purpose other than providing the relevant service. We may also disclose data where required by law or by an order of a court or regulatory authority.

8. Your Rights Under the PDPA

Under the Singapore PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate personal data
• Withdraw your consent to our use of your personal data
• Request that we cease using your data for specified purposes

To exercise any of these rights, please contact our data protection contact directly. We will respond to all requests within a reasonable timeframe.

9. Contact for Data Requests

If you have any questions about this policy, wish to access or correct your personal data, or wish to withdraw consent, please reach us in writing via our contact page or by post to:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.